At the very least they should have offered to shuttle you somewhere. Corporate policy or not - the dealership should be expected to take care of its customers - especially on warranty repairs. It’s not like you broke the car and expect them to bend over backward.

But anyway, it’s all up to you. If you don’t feel right doing it, then don’t do it. But from someone who worked in a service department for 2 years - I’d give them bad marks in a heartbeat.

And you wouldn’t believe how much money the general manager/owner gets when they have good CSI scores. So by slamming them on the survey, you’re really hitting them where it hurts (the money).

KFC: Yea, ROCKETCAR is still in the shop. And thanks for the heads up on my Day 119 issues. Never edit long posts when you’re tired.

And by the way, time has changed for you. Everything is day 119…

And to touch on your dealership experience - that sucks, royally.

I used to work at a Saturn dealership. Most people don’t associate Saturn with “luxury”, they’re definitely geared more toward middle class (and some lower class) people, but our dealership ALWAYS went above and beyond with the customers.

We would pay for rentals (some of the time) even when the car wasn’t under warranty. And on recalls, we would usually give them a rental and do an oil change for them as well (all for free).

Make sure you mention to them that if the corporate office sends you a survey to fill out, that you will definitely be marking “Not Satisfied” - and by doing so, hopefully they’ll drop a few slots on the JD Powers CSI list. That should make them cringe a bit. Unfortunately those surveys are completely random.